How to Buy
Shipping & Delivery
All orders will be sent via standard Australia Post.
All international postage at this time will incur delays due to our current border restrictions surrounding the coronavirus outbreak. All orders that require international postage may take upward of 8 weeks at least.
We have been advised by Australia Post to choose Express Post as they will be given preference.
Miss Molly's is not responsible for custom fees and charges that you may incur.
You can pick up your orders directly from the farm gate on Deep Creek Road, Wiseleigh, East Gippsland. Select Pick up at check out and we'll message you to let you know that your order is ready for collection. We also provide COD option if you would prefer to pay cash on pick up.
Refunds & Returns
Please choose carefully as we can't offer exchanges once your order has been processed.
We are happy to cancel your order at anytime up until the time of dispatch.
Any cancelled orders will be refunded. We don't however offer refunds on items that have been processed. If there seems to be a problem with your toy see below.
Warranty & Replacements
If you lose any part of a toy we gladly replace it. We charge a nominal amount for parts to be posted out and invoice you directly via PayPal.
Toys that require repair will need to be posted to us directly so we can fix them in our workshop. A small amount will be charged to cover work, parts and return postage.
**Please note we do not replace parts that require handcrafting to attach.
If there seems to be a problem with your toy breaking because of an issue beyond normal wear and tear, please message us directly and we will work with you to have your toys repaired or replaced. At times there may be flaws internally within the timber and we have a lifetime structural warranty on our toys under normal play conditions and will replace a part or the entire toy depending on the issue.
Postal costs will be refunded to you for the return of toys that have broken because of design, material or crafting issues.
Unfortunately we aren't doing bespoke or custom toys at this time.
Afterpay & Layby
For your convenience we do offer Afterpay.
Signing up for a Miss Molly Account is a great way to keep track of your wish list, previously viewed and ordered items and receive store discounts. All shop subscribers receive 5% store credits on our Classic Wooden Toy range.
Sign up at check out, in the top menu or via wish list on all our item listings.