How to Buy

We are uploading new toys regularly. Please follow our Instagram or join our Newsletter to see what toys we are currently working on and our next release dates. 

Shipping & Delivery

Our classic wooden toy orders are shipped within 3 days of confirmation of payment. However our artisan peg dolls are made to order, please allow 2 to 6 weeks for completion. 

Domestic Delivery

All orders will be sent via standard parcel Australia Post unless express post option has been selected at checkout. 

Express Post

Due to our remote location express post delivery generally takes 2 working days.

International Postage

All international postage at this time will incur delays due to our current border restrictions surrounding the coronavirus outbreak. All orders that require international postage may take upward of 8 weeks at least. 

We have been advised by Australia Post that if sending packages internationally to choose Express Post as they will be given preference. 

Miss Molly's is not responsible for custom fees and charges that you may incur.  

We package our toys securely. However once we have posted toys we are not responsible for loss or damage of the box and its contents.

Farm Gate Pick Up

You can pick up your orders directly from the farm gate on Deep Creek Road, Wiseleigh, East Gippsland. Select Pick up at check out and we'll message you to let you know that your order is ready for collection. We also provide COD option if you would prefer to pay cash on pick up.

 

Refunds & Returns

Order Cancellation & Exchanges

We are happy to cancel or exchange your order at anytime up until the time of dispatch. Unfortunately we are unable to offer exchanges once your order has been posted.

Refunds 

Any cancelled orders will be refunded. We don't however offer refunds on items that have been processed. If there seems to be a problem with your toy see below. 

Warranty & Replacements 

If you lose any part of a toy we gladly replace it. We charge a nominal amount for parts to be posted out and invoice you directly via PayPal. 

Toys that require repair will need to be posted to us directly so we can fix them in our workshop. A small amount will be charged to cover work, parts and return postage.

**Please note we do not replace parts that require handcrafting to attach.

If there seems to be a problem with your toy breaking because of an issue beyond normal wear and tear, please message us directly and we will work with you to have your toys repaired or replaced. At times there may be flaws internally within the timber and we have a lifetime structural warranty on our toys under normal play conditions and will replace a part or the entire toy depending on the issue.

Postal costs will be refunded to you for the return of toys that have broken because of design, material or crafting issues. 

Custom Orders

We welcome creating bespoke toys for our customers by customising the colours of our wooden toys designs. If you would like one of our toys in a custom colour please message us directly via our contact page

Afterpay & Layby

For your convenience we do offer Afterpay.

 Account Information & Wish List

Signing up for a Miss Molly Account is a great way to keep track of your wish list, previously viewed and ordered items. 

Sign up at check out, in the top menu or via wish list on all our item listings. 

 

×
Welcome Newcomer